About Our Products:
Due to the products we sell, no two pieces are alike. If an item is pictured for sale but you wonder if we have a variation on that item in the store, just contact us and we can photograph other items and e-mail you various images to view.
Unless it requires complex packing to ensure its safe shipping, orders will be processed and shipped by the next business day, provided the order is recieved by 2pm Central Time. We ship either UPS or USPS as you specify. Due to the weight and size of some items free shipping for orders over $250 is generated automaticaly only for the continental United States. Please contact us if you live outside the U.S. to see what type of discount we can give you on shipping. You may contact us at 847/866-7374 or e-mail a quote for shipping to firstname.lastname@example.org.
In Store Pickup:
Orders must be picked up at Dave's Down to Earth Rock Shop in Evanston, IL within 7 days of being processed. You will not be billed until you pick up your order from our store. After 7 days, items will be reshelved.
If you are not completely satisfied with your purchase, please return the item within 10 days of receipt. We are sorry but NO returns are accepted if not returned within the 10 day grace period. When we have received the return and are satisfied that it is in the same condition in which the product was sent out, we will issue a refund for the price of the merchandise less the cost of shipping and a 10% restocking fee.
Sorry, but no refunds on customized or special order items.
Suggestions for Safe Returns:
- Pack the item carefully, utilizing the original methods and materials.
- Please remember to include your name and contact information in case we have any questions.
- Please note you are responsible for all shipping costs related to the return shipment.
- We recommend you insure the shipment for full value of your purchase in case the return package is lost or damaged. Items which are received damaged will not be refunded.
- Please make sure the package is back to us within 10 days of your receipt of item.
- Items should be mailed to the following address:
Dave’s Down to Earth Rock Shop
704 Main Street
Evanston, IL 60202